Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Business Address
• Billing Information
• Account Credentials

Business Information

• Company Details
• Domain Configuration
• White Label Branding Settings
• Subscription Information
• Support Requests

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Login History
• API Usage
• Error Logs
• Session Information

Trading Platform Data

Depending on your implementation, our software may process:

• User Account Information
• Trading Activity
• Orders
• Positions
• Transaction Records
• Wallet Information
• Platform Configuration

2. How We Use Information

We use collected information to:

• Provide and maintain our software services
• Create and manage White Label trading platforms
• Process subscriptions and billing
• Improve platform performance
• Monitor system security
• Provide customer support
• Prevent fraud and unauthorized access
• Respond to legal obligations
• Develop new features and improvements

3. White Label Platform Responsibility

OneBlue provides White Label trading software.

Each White Label client is responsible for:

• Managing their own customers
• Verifying customer identities (KYC), where applicable
• Compliance with local laws and regulations
• Managing customer funds and transactions
• Maintaining customer privacy

OneBlue acts as a software technology provider and does not control the business operations conducted by individual White Label clients.

4. Data Security

We implement reasonable technical and organizational security measures to protect information, including:

• Encrypted communications (SSL/TLS)
• Secure authentication
• Role-based access control
• Multi-tenant data isolation
• Database security controls
• Firewall protection
• Regular security monitoring
• Secure server infrastructure
• Backup and disaster recovery procedures

While we strive to protect your information, no internet-based service can guarantee absolute security.

5. Multi-Tenant Data Isolation

Our platform uses logical tenant isolation to ensure that each White Label client's data remains separate.

Each client can only access information associated with their own account and organization.

Our administrative controls are designed to prevent unauthorized access between different White Label environments.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• Maintain user sessions
• Improve website performance
• Remember user preferences
• Analyze platform usage
• Enhance security

Users may disable cookies through their browser settings, although certain features may not function properly.

7. Data Sharing

We do not sell your personal information.

We may share information only when necessary:

• With trusted service providers
• For payment processing
• For cloud hosting services
• To comply with legal requirements
• To protect our legal rights
• During a business merger or acquisition

8. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

9. Your Rights

Depending on applicable law, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain processing activities
• Request data portability

Requests will be processed in accordance with applicable laws.

10. Third-Party Services

Our platform may integrate with third-party providers, including payment gateways, market data providers, cloud infrastructure, communication services, and other software integrations.

We are not responsible for the privacy practices of third-party services. Users should review the privacy policies of those providers separately.

11. Children's Privacy

Our services are intended for businesses and individuals who are legally permitted to use them.

We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be processed and stored in different countries where our infrastructure or service providers operate.

We take reasonable measures to protect transferred information in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the updated version is published on our website.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.